Shipping & Refunds Policy

AutocareZone – Auto Parts & Accessories (USA)

Shipping Policy

At AutocareZone, all orders are processed within 1–2 business days.
Most auto parts and accessories are shipped from our US warehouses, and customers typically receive their orders within:

• 4 to 10 business days anywhere within the United States.

However, during periods of:

• High order volume

• Stock shortages

• Seasonal sales

• Supply-chain delays

…shipping times may extend up to 15 days or more. We will notify you in case of any significant delay.

Refund & Return Policy

You may request a return within 7 days of receiving your order, provided you have a valid reason for the return.

To initiate a return or cancellation, you must email us a clear written statement with the reason for return at:

📧 connect@autocarezone.shop

We will issue a refund within 30 days after we receive the returned item in:

• Original packaging

• Unused condition

• Free from installation marks or damage

Our inspection team will review the returned product, and their decision will be final.

Conditions for Returns

To be eligible for a return, please ensure:

• The item was purchased within the last 7 days

• The item is returned in original packaging

• The item is unused, undamaged, and in resale condition

Items NOT eligible for return:

• Custom-made or personalized auto parts

• Items that cannot be returned due to their nature (e.g., perishable or time-sensitive items)

• Items related to safety or hygiene that were unsealed after delivery (e.g., certain car cleaning kits)

• Items that have been installed, used, or mixed with other products

• Electrical items once opened (common auto-industry policy)

We reserve the right to refuse any return that does not meet our policy conditions.

Returning Goods

Customers are responsible for:

• Shipping costs

• Safe packaging

• Risk of loss during return transit

You must ship the item to the return address provided by our customer support team.

We strongly recommend using a trackable and insured shipping service.
AutocareZone is not responsible for lost or damaged returned items.
Refunds cannot be issued without receipt of the returned goods or proof of delivery.

Gifts

• If the item was marked as a gift and shipped directly to you, you will receive store credit for the value of the return. Once we receive the returned item, a gift certificate will be issued.

• If the item was not marked as a gift, or if the gift giver had the item shipped to themselves, the refund will be issued to the original purchaser.

Contact Us

If you have questions about our Shipping, Returns, or Refunds Policy, please contact us:

📧 connect@autocarezone.shop